THE REAL-TIME EXPERT SOFTWARE
Designed with the administrator in mind, the ScopSwitch interface allows the call center agents and supervisors to ensure follow-up on several indicators.These include agent status, waiting lines status, and real-time statistics.
Real-time statistics include calls received, answered, in waiting or hung-up, the average waiting time, level of service, threshold alarms, etc.).
New features include:
- Data refresh is faster and more fluid in the menu panel.
- Remote control of a telephone connected to ScopTEL™ IP PBX via a virtual phone.
- Addition of Call and Send-Message buttons to contact management.
- Displays contact status (Available, Busy, DND, etc).
- Option to personalize the display of every ScopSWITCH panel
- Receptionist version of the virtual telephone that displays more than four calls.